Moderated by Herv？ Bosquet (Managing Director Brussels International)
Presentation by Adrienne Axler (General Manager Western & Southern Europe SODEXO)

Sodexo, a world leader in Quality of Life Solutions, is in direct contact with 50 million people around the world every day. The Olympic Games, the Paris-Dakar race, the Tour de France, but also the management of exceptional sites such as the Eiffel Tower and the UK‘s Royal Ascot horse race… Through its “Sports and Leisure” clients segment, Sodexo has been delivering its meeting hospitality services to the most prestigious events and sites throughout the world for several years.
Beyond this segment, Sodexo also offers On-Site Service Solutions (food services, maintenance, asset management, conciergerie, etc.) and Motivation Solutions (entertainment, gift, and restaurant vouchers and cards) to companies,
universities, schools, hospitals, prisons and remote sites, to name a few.
Present in 80 countries and 30,600 sites around the world, with 380,000 employees, 97 percent of whom are in direct contact with our clients, Sodexo knows it can have a real impact on its environment, be it economic, social or ecological. Fully aware of this responsibility, the Group Sodexo, a strategic partner to its clients, is striving to include its sustainable development expertise into its service solutions offer, thus contributing to its clients’ awareness and helping them to enhance their productivity through new sustainable practices.
An enterprise-wide roadmap for sustainability, the Better Tomorrow Plan, has just been launched.

How can our sustainable development expertise become a differentiating factor?
How is it possible to have a real societal and environmental impact, while at the same time addressing our clients’ needs?
How is this approach creating value for our clients?
Adrienne Axler will answer during the presentation:“Making clients more competitive and more sustainable, we can make a difference”
- Is it a discussion between short-term priorities and long-term strategy?
- Is it profitability versus growth? Cost-savings versus strategy?
- What are the best practices that support a good combination of both
concepts?

Presentation by Marc Bosmans (Project Engineer at RDC-Environment)

The whole industry is today faced with a pressure to achieve more sustainability. This pressure comes from clients, public authorities, employees and other stakeholders. For most companies the way to more sustainability looks difficult because of the investments that seems necessary, the hesitation from the employees to change their habits, the lack of information on how to start this journey.
If a guide can just show you the way,it will surely be an interesting experience.
The main questions that will be answered are:

What are the pressures for my organisation?
How do I start such a journey and which are the risks I take?
What are the practical guidelines?

Presentation by Ariane Deguelle, Managing Director GL events Belgium

Discussion

Moderated by Susan J. Spibey (EFAPCO Adviser on Professional Development)
At the EFAPCO 2008 Congress in Warsaw, discussion focussed on the importance of standards to support ‘ethical competence’ and continuing professional development in relation to delivering the ‘right’ balance of services providing material benefit vs professional status.

In parallel, the launch took place in 2007 of BS8901 Standard on Sustainable Event Management. It was further revised in 2009. The UNEP Global Reporting Initiative on Sustainable Events was launched in 2009 and again in parallel, meetings held in Krakow and Lisbon took forward discussion on the need for standards and professional recognition in the meetings and events sector.

This session will update participants on developments around standards and professional recognition in the meetings and events sector, the future for these initiatives and provide an opportunity to debate and contribute.




Sustainable Meetings and Events - the future for international standards by Fiona Pelham (Chair ISO Committee on Sustainable Event Management)

Code of Practice vs Standards or both? by Piotr Wilczek (President, Polish Conference & Congress Association and CEO of Grupa A05 Meetings & Events)

Open Forum on future developments

GRI or ISO for sustainable event management or both?
Is a Code of Practice an appropriate stand alone mechanism for professional recognition, or standards, or both?
How can I gain recognition as a professional in the meetings and events sector?

Presentation by Rob Davidson (Senior Lecturer in Business Travel and Tourism at the University of Westminster in London)

This session examines the particular characteristics of Generation Y, such as their high expectations, their desire for ongoing education and their technological aptitude. It investigates the ways in which conferences and incentive programmes can be designed in such a way that they appeal to this youngest, but fastestgrowing, segment of employees. Approaches include effective use of technology, involvement at the design stage, consideration of CSR and sustainability and effective use of speakers.
The recommendations will be of interest to all intermediaries and suppliers in the conference and incentive travel industry, including convention bureaux and other destination marketing organisations, destination management companies, professional conference organisers and incentive travel houses, venues and speakers.
From Theory to Practice: Panel discussion between Rob Davidson and two students - moderated by Tom Hulton (Director International Relations IMEX)

16:00 – 16:15 Presentation by Jan-Christoph Napierski (Head of Sustainability COP 15, UN Climate Change Conference, Copenhagen December 2009)

16:15 – 16:30 Delivering sustainable Games - David Stubbs (Head of Sustainability London 2012 Olympics)

London 2012 aims to deliver the first sustainable Olympic and Paralympic Games. This was the vision and promise made to the International Olympic Committee by the London 2012 bid. Today, hosting the Games gives us the chance to demonstrate excellence through the planning, staging and legacy of benefits that they create, both directly and through inspiring changes in behaviour among people across the world.
This presentation will outline how London 2012 is approaching sustainability, its priority themes and activities, and some of the achievements to date and challenges still to be addressed.
The focus will be on the event staging aspects; in particular the development and application of new management system standards (i.e. BS 8901), sustainable sourcing principles and operational delivery through key functions. The role of commercial partners and other stakeholders in supporting the delivery and promotion of the sustainability programme will be highlighted.

16:30 – 16:45 Presentation by Willem van der Zee (Regional Director for Benelux and France, Radisson Blu Royal Hotel)

16:45 – 17:30 Q&A
Moderated by Idoia Rodés Torróntegui (EFAPCO Congress Scientific Committee)

The success of a conference lies in the good partnership and communication between the PCO, its client and the suppliers. The following speakers will present their company's management models/values versus other models and will illustrate their personal opinions with best practices.

- Client's viewpoint - Wessel Nieuwenweg (ECCO)
- Supplier's viewpoint - Jan Kjær Nielsen (Starwood Hotels & Resorts)
- PCO's viewpoint - Susanne Kostka (Chair Training Academy IAPCO)
Q&A
Moderated by Helena Weinstein (Vice-President EFAPCO)

10:45 – 11:00 Presentation by Padraic Gilligan (Past President SITE, Managing Director Ovation Global)
11:00 – 11:15 Presentation by Eric Everard (Executive Chairman Artexis-easyFairs Group)
11:15 – 11:30 Presentation by a representative of the European Commission, Iuliana-Gabriela Aluas (European Commission, DG Enterprises and Industry)
11:30 – 12:15 Debate with Riccardo Petrella, Padraic Gilligan and Eric Everard - moderated by Didier Scaillet
2008: The financial crisis starts in the US and spreads as a pandemic
2009: The crisis touches the meetings industry.
The industry faces its critics
How is the sector reacting?

09:15 – 09:20 Introduction by Didier Scaillet (Chief Development Officer, MPI)
09:20 – 09:50 Presentation by Prof. Riccardo Petrella (Political Scientist & Economist)
09:50 – 10:00 Presentation by Didier Scaillet (Chief Development Officer, MPI)
10:00 – 10:15 Discussion between Riccardo Petrella and Didier Scaillet
Setting the challenges of our society in the next decade
What will the world look like?
How will meetings have changed?
What will clients request?
And how does the meetings industry adapt?

Welcome to the Congress
Nicolas Le Brun (President EFAPCO) & Sam van de Kerckhof (President BAPCO)